Terms & Conditions
1. Seller Identification
These General Terms and Conditions of Sale are concluded between :
Name / brand : WAZA design
Name of the responsible person : Pauline Leger
Status : independent / individual
BCE number : 1001.394.544
VAT number : BE 1001.394.544
Email : info@waza-design.com
- Hereinafter referred to as “the seller”.
And any person making a purchase on the website: www.waza-design.com
- Hereinafter referred to as “the customer”.
2. Purpose
These Terms and Conditions define the rights and obligations related to the online sale of products offered on the website.
Any order implies acceptance of these Terms and Conditions.
3. Products
The products offered for sale on the website include :
Jewelry
Decorative items, including lighting fixtures and graphic creations
The products are described as accurately as possible (photos, descriptions, characteristics). However :
The creations are handmade, which may result in slight variations (shape, color, finish)
Photographs are non-contractual
Colors may vary depending on screen settings
Products are offered subject to availability. In the event of unavailability after an order has been placed, the customer will be informed as soon as possible and may choose :
A refund
An exchange or modification of the order
An arrangement involving a longer delay
3.1 Product Specificities
Jewelry
The jewelry offered is intended for aesthetic use.
The seller recommends :
Avoiding contact with perfumes, alcohol-based products, and chemicals
Removing jewelry before sports activities, going into water, or before sleeping.
Keeping your jewelry in its original box or pouch to avoid friction with other jewelry
The seller cannot be held responsible for :
Allergic reactions
Normal wear and tear related to use
Normal wear and tear related to use
Lighting Fixtures
The lighting fixtures offered must be used according to their intended purpose.
The customer is responsible for :
Checking compatibility with their electrical installation
Checking compatibility with their electrical installation
The seller cannot be held responsible for :
Improper installation
Improper use
Graphic Creations
Graphic artworks are intended for decorative use.
Any reproduction, modification, or commercial use is strictly prohibited without authorization.
4. Prices
Prices are indicated in euros (€).
The seller operates under the VAT exemption scheme for small businesses.
VAT is not applicable in accordance with Article 56bis of the Belgian VAT Code.
Displayed prices do not include shipping costs, which are specified before order confirmation.
The seller reserves the right to modify prices at any time without affecting orders already confirmed.
The prices displayed on this website may differ from those charged by our retail partners or at events, due to additional margins, extra costs, or specific sales conditions.
5. Orders
Orders are placed through the website.
The customer :
Fills in their information
Selects a delivery method and completes the required fields (and selects a pickup point if necessary)
Confirms their cart (Confirm)
Selects a payment method
Completes the payment (Pay now)
An order confirmation is sent by email.
The seller reserves the right to refuse an order in the event of :
Fraud
Previous disputes
Non-payment
6. Payment
Payment is made using the payment methods offered at checkout :
Credit cards
Bancontact
PayPal
Bank transfer*
The order is confirmed once payment has been received.
* Please note : choosing “Bank transfer” as a payment method may delay the shipping date. Orders will only be processed once payment has been received in the seller’s account.
7. Delivery
Delivery is available to the following countries :
Belgium
Luxembourg
France
The Netherlands
Germany
Spain
Delivery times and methods vary depending on :
The destination
The selected carrier
The type of product
For more details regarding prices, delivery times, carriers, and delivery areas, customers are invited to consult the dedicated page: www.waza-design.com/en/livraisons
8. Returns & Refunds
In accordance with European law, the customer has 14 days to withdraw from their purchase.
Return shipping costs are the responsibility of the customer.
The customer must notify their request by email at : info@waza-design.com
Refunds are issued within 14 days after receiving the returned item.
8.1 Conditions
The product must be unworn (for jewelry), in perfect condition, and complete.
The customer must have notified their return request by email within 14 days following receipt of the parcel.
The product must be returned in packaging ensuring protection equivalent to the original packaging, for example :
Jewelry in its original box or pouch
Decorative items in suitable and secure packaging
If the returned product is damaged due to insufficient packaging, the seller reserves the right to refuse the refund or apply a partial refund.
The following products are non-refundable :
Custom-made creations
Personalized jewelry
8.2 Unclaimed parcel / return to sender
If the customer does not collect their parcel within the time limit specified by the carrier, in accordance with the information provided to them, and the parcel is returned to the seller, the seller will contact the customer to agree on the preferred solution.
The customer may choose between :
- A refund of the purchased item(s). However, the original shipping costs will not be refunded, as they relate to a delivery service that has already been provided.
- Reshipment of the order, subject to the customer's prior payment of the new shipping costs.
9. Warranty
All products sold benefit from the legal 2-year warranty in accordance with Belgian legislation, starting from the delivery date.
The warranty does not cover :
Normal wear and tear resulting from product use (for example : friction, tarnishing of jewelry)
Accidental or external damage (for example : breakage, impacts, scratches, contact with chemicals)
Modifications or repairs carried out by the customer or an unauthorized third party
Loss of the item
The warranty only covers manufacturing or conformity defects present at the time of delivery. The customer is invited to contact the seller as soon as possible by email at : info@waza-design.com
In the event of a confirmed defect, the seller may offer, depending on the situation :
Repair of the product
Replacement of the product
Refund of the product if repair or replacement is impossible
10. Liability
The seller cannot be held responsible for :
Indirect damages resulting from the use of the website or products
Improper use of the products (for more details, refer to section 3. Products)
The seller’s liability is limited to the total amount of the order.
11. Intellectual Property
All elements present on the website (texts, images, logos, visuals, products) are protected by copyright and intellectual property laws. These elements remain the exclusive property of the seller.
Any reproduction, representation, modification, or use, in whole or in part, without prior written authorization is strictly prohibited.
The buyer agrees not to reproduce, copy, or commercially exploit the products offered, which constitute original creations of the seller.
12. Personal Data
Data is used solely for :
Processing orders
Communicating with the customer
In accordance with the GDPR, the customer may :
Access their data
Modify or delete their data
13. Disputes
These Terms and Conditions are governed by Belgian law.
In the event of a dispute, the parties agree to seek an amicable solution before taking legal action.
If no amicable agreement is reached, the customer may use the European Online Dispute Resolution (ODR) platform : https://consumer-redress.ec.europa.eu/index_fr
14. Acceptance of the Terms & Conditions
The customer declares that they have read these General Terms and Conditions of Sale and accepted them without reservation before confirming their order.
The customer acknowledges being of legal age or having the legal capacity required to make a purchase.