Shipping
1. Shipping / Deliveries
The shipping tables below indicate the preparation and production times, as well as the delivery times of the available shipping carriers.
Shipping costs are beyond my control. They depend on the rates charged by the platform I use to manage my orders and shipments. I do not add any markup to these fees.
// Free delivery via Mondial Relay for orders over 80€ //
MONDIAL RELAY (pickup point delivery)
Country |
Shipping fee |
Preparation / Production time * |
Transit time (carrier) ** |
| Belgium | 4,00 € | 1 to 6 business days | 1 to 3 business days |
| Luxembourg | 4,00 € | 1 to 6 business days | 1 to 3 business days |
| France | 5.00 € | 1 to 6 business days | 3 to 5 business days |
| The Netherlands | 5.00 € | 1 to 6 business days | 1 to 3 business days |
| Spain | 9,00 € | 1 to 6 business days | 5 to 7 business days |
BPOST (home delivery)
Country |
Shipping fee |
Preparation / Production time * |
Transit time (carrier) ** |
| Belgium | 7,00 € | 1 to 6 business days | 1 to 3 business days |
| Luxembourg | 12,00 € | 1 to 6 business days | 1 to 3 business days |
| France | 15,00 € | 1 to 6 business days | 3 to 5 business days |
| The Netherlands | 12,00 € | 1 to 6 business days | 1 to 3 business days |
| Germany | 12,00 € | 1 to 6 business days | 3 to 5 business days |
* Preparation / production time
As a small independent creator, each piece of jewelry is carefully handmade. Most items are available in stock and can be quickly handed over to the selected carrier.
However, some creations, such as necklaces or brooches, require more production time, which means that certain items are made once the order has been placed on the website.
Therefore, the preparation / production of your order may take up to 6 business days after your order has been confirmed. Thank you for your patience and for supporting handmade craftsmanship.
** Transit time (carrier)
The transit times indicated for your parcel are provided for informational purposes only. They are estimated according to the selected carrier and the delivery destination. These delivery times may vary slightly beyond my control.
Additional information
Business days correspond to Monday through Friday, excluding public holidays.
Shipping fees are provided for informational purposes only and may vary slightly. The final shipping cost depends on the selected delivery method and the destination country. It is automatically calculated at the end of your order once your address has been entered.
An email containing a tracking link will be sent to you so you can follow the progress of your parcel.
At the moment, shipping is only available to the following countries : Belgium, Luxembourg, France, The Netherlands, Germany, and Spain. If you would like to place an order from another country, please feel free to contact me by email so we can explore a possible solution.
2. Returns and refunds
In accordance with European law, the customer has 14 days to withdraw from their purchase.
Return shipping costs are the responsibility of the customer.
The customer must notify their return request by e-mail at : info@waza-design.com
Refunds are issued within 14 days after receiving the returned item.
2.1 Terms
The product must be unworn (for jewelry), in perfect condition, and complete.
The customer must have notified their return request by e-mail within 14 days following the receipt of the parcel.
The product must be returned in packaging that ensures protection equivalent to the original packaging, for example :
Jewelry in its original box or pouch
Decorative items in suitable and secure packaging
If the returned product is damaged due to insufficient packaging, the seller reserves the right to refuse the refund or apply a partial refund.
The following products are non-refundable :
Custom-made creations
Personalized jewelry